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1-800-697-7629

631-358-5771

info@witnessresults.com

445 Broad Hollow Rd. Suite 25

Melville NY 11747

1-800-697-7629

Melville, NY

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Refund Policy

CANCELLATION / REFUND POLICY

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

1.Witness Results Inc. analysis and creation of a scope of work document. This is done to make sure that both parties have a complete understanding of the work required, and thus eliminate the potential for project cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work, and any responsibility for payment of further development items will become void. No previous payment or deposit will be refunded. Transferring any work to the client will be additional, and charged hourly at $150/hr

No payment will be refunded once the client approves mockup designs, and we move into the development phase of the project.

There are no partial refunds for projects midway through a milestone phase.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be canceled.

SEO and digital marketing packages are not refundable, but the client may a digital marketing cancel with a notice written 30 days in advance, provided that the contract’s initial term of commitment has already been completed.

Deposit hours for support and maintenance retainer agreements are paid in advance and do not qualify for refunds. Any unused time in the deposit of your hourly support agreement can be used as credit towards future work. Monthly billing for support and maintenance retainers starts on the 1st and ends on the last day of each month (if hours are used). Payments must be made within 10 days of invoicing, and all hours will be billed at the conclusion of each month. Refunds are not available for tickets which have been approved by the client within the client’s Podio workspace.

Deposit hours for support and maintenance retainer agreements are paid in advance and do not qualify for refunds. Any unused time in the deposit of your hourly support agreement can be used as credit towards future work. Monthly billing for support and maintenance retainers starts on the 1st and ends on the last day of each month (if hours are used). Payments must be made within 10 days of invoicing, and all hours will be billed at the conclusion of each month. Refunds are not available for tickets which have been approved by the client within the client’s Podio workspace.

We do not offer refunds on deposits or payments for projects that are abandoned, or lay dormant for more than 30 days.
If  Witness Results Inc. has made an exception for a client and has delivered the project or service, and the client does not pay the outstanding balance owed, Witness Results Inc. will seek other methods of collection as stated in our terms & conditions.
Projector Scope of Work Cancellation: Client will pay Witness Results Inc. a cancellation fee of 20% + a monthly 2% compounded interest fee if the project or any portion of the project scope is canceled.

Note: Witness Results Inc. has the right to change payment terms if necessary at any stage during the project. Please review our terms and conditions.